Introduction
ESH 800 Home Health LLC (“ESH 800”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of all personal and health information entrusted to us.
This Privacy Policy applies to all users of ESH 800's healthcare service platforms including website, mobile application, communication channels, and others.
1. Our Commitment
ESH 800 processes personal and health information in accordance with applicable laws, regulations, and standards, including but not limited to:
- Dubai Health Authority (DHA) regulations
- NABIDH Health Information Exchange requirements
- UAE Personal Data Protection Law (PDPL)
- UAE Cybersecurity and Data Protection requirements
- Applicable UAE Federal and Emirate-level healthcare regulations and data protection regulations applicable
By accessing our platform, using our services, or providing your personal information, you acknowledge and agree to the following terms and conditions
2. Information We Collect
We may collect:
A. Personal Information
- Full Name
- Date of Birth
- Gender
- Nationality
- Emirates ID
- Passport Information
- Contact Details
- Residential Address
- Email Address
- Emergency Contact Information
B. Health Information
- Medical history
- Reports and notes: Diagnostic, clinical, treatment, assessment, progress reports, etc
- Prescriptions
- Treatment Records
- Laboratory Results
- Imaging Reports
- Insurance Information
C. Insurance Information
- Insurance provider details, card copies
- Policy Numbers
- Authorization Approvals
- Claims Information
- Billing Information
D. Digital Information
- Device Information
- IP Address
- Browser Information
- Location, Date and Time Access Data (where consented)
- Mobile Application Usage Data
- Operating System
- Website / App Activity
- Cookies and Tracking Technologies
3. Purpose of Data Collection
Your information may be used for:
- Appointment scheduling, registration, identity verification, record management, and service coordination
- Clinical assessment and treatment
- Healthcare delivery and provision of medical care
- Insurance processing, eligibility verification, claims submission, and approvals
- Regulatory reporting, record management, and NABIDH integration
- Patient communication
- Quality improvement, internal audits, and safety monitoring
- Legal and regulatory compliance
The information shall be stored and disclosed with complete confidentiality as per the regulations of the regulatory bodies for healthcare purposes, insurance processing, legal and regulatory requirements and in emergency situations to ensure timely assistance and safety of the patient
4. Data Sharing
ESH 800 may share information only when necessary with:
- Licensed Healthcare Professionals
- DHA-Authorized Systems
- NABIDH Platform
- Insurance Providers
- Diagnostic Partners
- Regulatory Authorities
- Technology Vendors Bound by Confidentiality Obligations
We do not sell personal or medical information.
5. Data Security
ESH 800 implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Likewise all data regarding the telehealth and electronic communications occuring through electronic platforms are conducted and records are maintained with efficient security measures as required by the regulatory bodies applicable
6. Patient Rights
Subject to applicable laws, patients may request:
- Access to records
- Request for information and Correction of information
- Withdrawal of certain consents
- Clarification regarding processing activities
- Provide valuable feedback and submit complaints
7. Retention of Records
Medical records shall be retained in accordance with DHA and applicable UAE regulatory requirements.
8. Cookies and Analytics
Our website and mobile application may use cookies and analytical tools to improve functionality and user experience, analyse website traffic, enhance user experience, support security measures.
Users may modify browser settings to restrict cookies, although certain website features may become unavailable.
9. Third-Party Links
Our platforms may contain links to external websites. ESH 800 is not responsible for the privacy practices of third-
party websites, content and/or security measures. Users shall review the privacy policies of external websites independently
10. Children's Privacy
Where services are provided to minors, personal information may be collected from parents, legal guardians and/or authorised representatives. Consent requirements shall be applicable as per the regulatory body applicable
11. Policy Updates
ESH 800 reserves the right to amend this Privacy Policy at any time. Updated versions will be published on our website and mobile application.
12. Contact
For privacy-
related inquiries, users may contact ESH 800 through the official communication channels listed on our website and mobile application.
13. Disclaimer
This Privacy Policy is intended to support compliance with applicable regulatory bodies of the UAE including the DHA requirements and does not replace any legal advice. ESH 800 reserves the right to amend this Policy to reflect changes in applicable laws, regulations, and operational requirements without any notice.