Answers to your questions
Frequently asked questions
Patients
Healthcare professionals
01 What healthcare services does ESH800 provide?
ESH800 provides home healthcare services including doctor consultations, home nursing, diagnostics, ECG testing, elderly care, maternity and newborn care, chronic disease management, post-surgery recovery and selected wellness services across Dubai.
02 How can I book a home healthcare service?
You can book a service by contacting ESH800 through WhatsApp or phone. Our care team will understand your requirements, confirm service availability and help arrange a suitable appointment.
03 Are ESH800 healthcare professionals DHA licensed?
ESH800 provides care through appropriately licensed and qualified healthcare professionals in accordance with applicable UAE healthcare requirements.
04 Where do you provide home healthcare services?
ESH800 provides home healthcare services across Dubai. Availability can vary depending on the service, location and clinical requirements.
05 How quickly can a healthcare professional visit my home?
Visit times depend on the service, your location, clinical requirements and professional availability. Our care team will provide the earliest suitable appointment available.
06 Can I get blood tests or an ECG at home?
Yes. ESH800 offers selected diagnostic services at home, including blood sample collection and ECG testing. Service availability depends on the requested test and clinical requirements.
07 Do you provide elderly and long-term care at home?
Yes. We provide personalized elderly care and ongoing home healthcare support based on the individual's needs, care plan and clinical requirements.
08 Do you provide post-surgery care at home?
Yes. ESH800 can provide post-operative support at home, including nursing care, recovery monitoring and coordinated follow-up, based on the patient's care requirements.
09 How do I receive my test results and reports?
Where digital reporting is available, reports and results are shared electronically through the applicable ESH800 process. Our team can also guide you on the next steps or follow-up required.
10 Can I request follow-up care after my visit?
Yes. Our care team can help coordinate follow-up appointments and ongoing support when clinically appropriate.
11 Is my health information kept private?
Yes. We treat your healthcare information as confidential and handle it in accordance with applicable privacy, consent and healthcare requirements.
12 Do I need a doctor's referral to book a service?
Requirements vary by service. Contact our care team with your needs and we will advise you on whether a referral, prescription or other clinical information is required.
01 What healthcare professionals work with ESH800?
ESH800 works with appropriately qualified and licensed healthcare professionals across relevant home healthcare services, including doctors, nurses and diagnostic professionals.
02 How do healthcare professionals join ESH800?
Healthcare professionals can contact the ESH800 team to enquire about opportunities. Our recruitment and credentialing process may include qualification, license and experience verification.
03 What licensing and credentials are required?
Healthcare professionals must hold the appropriate professional qualifications and valid licensing or registration required for the role and applicable UAE healthcare regulations.
04 What types of home visits are available?
Home visits may include doctor consultations, nursing care, diagnostics, ECG services, elderly care, post-operative support, maternity and newborn care and other services within the ESH800 scope.
05 How are professionals assigned to patients?
Assignments are based on the patient's care requirements, requested service, location, professional qualifications and availability.
06 How is patient information shared with professionals?
Relevant patient information is shared through the applicable ESH800 workflow to support safe and coordinated care, subject to patient consent, privacy requirements and applicable healthcare regulations.
07 How are clinical reports and follow-ups coordinated?
Where applicable, reports and clinical information are recorded and shared through the appropriate ESH800 process, while the care team coordinates follow-up and next steps.
08 Does ESH800 support ongoing patient care?
Yes. Depending on the patient's needs and service, ESH800 can coordinate ongoing visits, nursing support, diagnostics, recovery care and follow-up.
09 How does ESH800 maintain quality of care?
ESH800 aims to maintain quality through appropriately qualified professionals, established clinical processes, appropriate documentation, patient-focused communication and coordination of care.
10 Who can I contact for professional opportunities or support?
Contact the ESH800 team through the website, phone or email and our team will direct your enquiry to the appropriate department.